Orders & Returns
*Please note down your delivery address on Pay-Pal when ordering*
Exchange
Make an immediate exchange for a different size or colour. As soon as we receive your item back with a fully completed returns form we'll get your exchange item straight back out to you.
Refund
Can't find anything you want to exchange for at the moment? No problem. Just mark on the returns form that you would like a refund and we'll do the rest within 3-5 days of receiving your item back. *Please email us ASAP for a returns form if there isn't one in your package!*
Return Policy: IMPORTANT
If you wish to return an item, it must be in a condition that allows it to be re-sold. All items must be returned with all relevant swing tags, labeling, branding and any accompanying marketing material specific to the item. We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged, marked, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is in any condition that we deem renders the item un-saleable. DITR Apparel hopes that you will be 100% satisfied with your order, and make every effort to give you the best products and service. However, occasionally things may not be to your liking and you'll need to return something. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of the date printed on the front of your invoice. You do not need to contact us for a Returns Number. Just fill out the returns form enclosed with your order and include it with the products you're returning.
Unwanted Purchases
If the goods are simply unwanted we reserve the right to charge a 3% restocking and handling fee on refunds to cover bank transaction charges.
Please note we do not accept exchanges or returns on Underwear. We do not accept returns on Sale items although it is possible to exchange unwanted Sale items for alternative items of the same value.
Return Address:
DITR RETURNS
: 92 Brackley Road
, Bedford, MK42 9SL, UK
Distance Selling Regulations
• You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. This does not apply to any perishable goods, software or item personalised or made to your specification. To cancel any item, you can e-mail or write to us within seven working days of the day following delivery of your order being made, quoting your order number.
• You must take reasonable care of the item, retain all original packaging and must not use them.
• Any costs incurred in returning the item are the responsibility of the customer.
• We will refund within 30 days of your cancellation. A full refund will be given for items returned to us within this period, items not returned will have the direct cost of retrieving the item(s) deducted from the refund value.